Thank you for choosing Ecom Grow Support. We are committed to providing high-quality e-commerce support and consulting services to help your business grow. Please read this policy carefully to understand our practices regarding cancellations and refunds.

1. General Service Policy

Because Ecom Grow Support provides digital services, consulting, and account management, our services require time, expertise, and resources to execute. As such, our refund policies are structured to reflect the labor and operational costs involved in setting up and delivering these services.

2. Cancellation Policy

• Subscriptions and Retainers: If you are on a monthly support or retainer plan, you may cancel your subscription at any time. Cancellations must be requested at least 7 days before your next billing cycle to avoid being charged for the upcoming month.

• One-Time Projects: For one-time setup or consulting projects, you may cancel the project within 24 hours of payment for a full refund, provided that work on the project has not yet commenced.

3. Refund Eligibility

We evaluate refund requests on a case-by-case basis. You may be eligible for a refund under the following circumstances:

• Non-Delivery of Service: If we fail to initiate or deliver the promised services within the agreed-upon timeframe due to factors entirely within our control.

• Duplicate Payment: If you were accidentally billed twice for the same service or invoice.

• Cancellation Before Work Begins: If you request a cancellation before our team has begun any preliminary audit, setup, or support work.

4. Non-Refundable Services

The following payments are strictly non-refundable:

• Services Already Rendered: Any payments for support services, consultations, account audits, or management work that have already been completed or delivered.

• Setup Fees: One-time onboarding or account setup fees are non-refundable once the setup process has started.

• Third-Party Fees: Any fees paid through us to third-party platforms, software subscriptions, or ad networks on your behalf.

5. How to Request a Refund

To request a refund or cancellation, please contact our billing team with your account details, invoice number, and the reason for your request.

• Email: sales@ecomgrowsupport.com

• Phone: +91 8745039476

6. Refund Processing Time

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 5 to 7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.