Refund Policy

Refund Policy – Ecom Grow Support

At Ecom Grow Support, we aim to deliver high-quality e-commerce services that help your business grow. Your satisfaction is important to us. This Refund Policy explains when refunds are applicable and how you can request one.

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1. Services Eligible for Refund

Refunds are available only for specific situations. You may request a refund if:

  • The service you purchased has not been started by our team.

  • The service delivered is incomplete and no communication has been received from our side for more than 7 days.

  • There is a clear technical issue or error from our side that stops the project from progressing.

  • You were charged twice due to a technical payment error.

2. Services Not Eligible for Refund

Since our services involve time, expertise, and manual effort, refunds are not provided in the following cases:

  • Services already delivered or partially delivered

  • Any customized service, including listing optimization, ads setup, account management, SEO, website creation, or catalogue services

  • Delay or non-performance caused by incomplete information or lack of response from the client

  • If the client changes their decision after work has begun

3. Cancellation Policy

  • You can cancel a service within 24 hours of purchase only if work has not started.

  • Once we begin working on your project, cancellations are not allowed.

4. How to Request a Refund

To initiate a refund, please contact us using the details below:

📧 Email: sales@ecomgrowsupport.com
📞 Phone: 

Include the following:

  • Your name

  • Service purchased

  • Payment receipt / Transaction ID

  • Reason for refund request

Our team will review your request and respond within 2–4 business days.

5. Refund Processing Time

  • Once approved, refunds are processed within 7–10 business days.

  • Refunds will be credited to the original payment method.

6. Dispute Resolution

If you have any concerns, we encourage you to contact us directly before raising a dispute. We are committed to resolving issues quickly and fairly.

7. Changes to This Refund Policy

Ecom Grow Support reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Need Help?

For questions or support, reach out to us at sales@ecomgrowsupport.com 
We’re always here to help you grow your online business.

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